How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint, and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parallel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

*Use This Table For Tops& Dress

* Technology And  Materials of Jewelry

•   About the Pearls: because of their natural characteristics, every pearl we use is different in shape as well as in their lines, such as growth bands.
• Gold-plated color retention：The durability of gold plating depends on the production process, personal fitness and daily maintenance. 
• Clean&Maintainence of silver jewelry: The higher the purity of the silverware, the easier it is to oxidize. It can be slightly wiped with toothpaste.

* Simple Retro is not responsible for delays in shipping logistics time. 

* For packages that cannot be delivered by YunExpress and FedEx, it will perhaps be shipped out by DHL and the customer may be subject to high customs clearance fee. [ Simple Retro is not responsible for any customs fee, please consider before placing order if you choose DHL or the location can only be delivered by DHL. ] 

* Please pick your package ASAP once it has been delivered, Simple Retro will not refund any items lost or destroyed during this process. 

* We are not responsible for item(s) being lost in shipment, nor when item(s) is delivered via tracking but item(s) in not found by recipient.

* If you do not receive your package while item(s) has been deliverd, please contact the local delivery company and provide us with the proof of loss. For once the items has left our warehouse, it is in the hands of the shipping company or then the local delivery company and all following actions will need to be taken with local post facilities.

* If for any reason a package is returned to our team (incorrect adress / unclaimed / etc) , the shipping fee will have to be paid by the customer again in order to get the package sent out again.  

*If the package has been shipped out and the customer needs to change his/her address, the customer needs to pay for the extra shipping fee about 10$. 

* If your package is delivered to remote area, customer needs to pay for extra shipping fee about 35$. 

1. How much does shipping cost?

 2. How long will it take to get your order?

Generally it takes 3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.
You could contact the local courier for the most updated tracking information.
After we process the orders, normal shipping time:
- Standard shipping orders will take around 5-12 business days to arrive.
- FedEx Shipping orders will take around to 4-10 business days to arrive.

Please note:

The table below shows the latest estimate for shipping turnaround time.  Due to the impact of COVID-19, the shipping time can not be completely guaranteed. If you have any concerns over the shipping time, please feel free to contact our customer service team at hi@simpleretro.com. Thank you for your patience and understanding.

3. How to track your order?

You can check the tracking details by visiting the website below and searching your tracking number. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays. You could contact the local courier for the most updated tracking information.

http://www.17track.net/en

4. What shipping carriers do we use?

- For free/standard shipping, we use your local postal service such as USPS, Royal Mail and Le-Post.
- For express shipping, we use parcel shippers like UPS, FedEx or DHL depending on your location. For packages that cannot be delivered by YunExpress and FedEx, it will perhaps be shipped out by DHL and the customer may be subject to high customs clearance fee. [ Simple Retro is not responsible for any customs fee, please consider before placing order if you choose DHL or your location can only be delivered by DHL. ] 

5. What about your customs fees, duties and taxes?

* Simple Retro is not responsible for any customs fees, duties or taxes.

Orders may be subject to duties and taxes, and customers are responsible for these fees. For more information, please contact the local customs offices.

6. Wrong Address Disclaimer

* If for any reason a package is returned to our team (incorrect address/ unclaimed/etc), the shipping fee will have to be paid by the customer again in order to get the package sent out again. Please make sure you enter the right address before check out your shopping cart.  

*If the package has been shipped out and the customer needs to change his/her address, the customer needs to pay for the extra shipping fee about 10$. 

*If you decide to change your address, please email us at support@simpleretro.com as soon as you place your order within 1 day.

7.  Missing Order

* We are not responsible for item(s) being lost in shipment, nor when item(s) is delivered via tracking but item(s) in not found by recipient.

If you do not receive your package while item(s) is delivered, please provide us the proof of loss with your order number and tracking number by emailing us at support@simpleretro.com.

8. Which countries are able to ship?

Click here and see which countries are able to ship.

If you have any question, please feel free to email us at support@simpleretro.com. 

COVID-19 Update:

For safety and health concerns, we only have limited team members on-site to process all the returns. Please allow extra processing time. For all the returns received, our team is processing them as soon as possible.

If your order is significantly delayed due to COVID-19, please contact us at hi@simpleretro.com so we can better assist with your request.

What is your return policy?

For all of the orders placed online and in showroom, we accept items in their original condition, with complete packaging and tags attached for a full refund. You have 21 days from the shipping date to be eligible for a full refund. Unfortunately, we do not cover shipping fee for returns at this moment. 

Please note that all accessories, and items marked ‘FINAL SALE’ and ‘FLASH SALE’ are non-returnable. We do not accept returns if there is visible stain, marks, smears, tears or any damage of the returned item(s).

** For any potential misuse or abuse of our return policies, we reserve the right to refuse service to anyone. If you notice any quality issues with your order, please email us at hi@simpleretro.com

How do I return an order?

You can visit our showroom located in New York City and return your item(s). 
Click here to book an appointment

Or,  follow the steps below to initiate a return by mail:

*** Please note: Make sure your return is dropped off and scanned 21 days within the shipping date to avoid being charged and/or to not receive your refund. For orders purchased at showroom, please return the item(s) within 21 days from your purchase day to be eligible for full refund. 

Can I return FINAL SALE or FLASH SALE items?

All items marked as 'FINAL SALE' or 'FLASH SALE' are non-returnable. No exceptions will be made for sizing, color, fit or related issues. If you have any question or concern about the style of the Final Sale or Flash Sale product, please reach out to us before placing your order.

Can I exchange an item from my order?

Exchanges are only available at our Showroom in New York City. For in-stock items, we offer swaps for size or color. We do not offer exchanges through our website or via mail at this point. If you want to order an item in a different color, style or size, please return the previous purchase and place a new order from our website.

* Visit our Return Center to initiate a return. 

When will I get my refund?

Once we receive your return, we will process your refund request as soon as possible. Please allow 4-5 business days for your refund to be processed and then 5-10 business days for your bank to post the refund to your account. Refunds can only be credited back to the original form of payment.

Other Important Notes

Shipping Fee 

**Shipping fees are non-refundable.  

Return Shipping Fee 

We do not cover shipping fee for returns at this moment. The customer is responsible for paying the shipping fee to have the package shipped back to us. You can select any carrier of your choice. 

Customs Fee/Import Duties 

Customs fee and duties are non-refundable. If you have concerns about potential customs fee and duties, we recommend you reaching out to us before placing an order.

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint, and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parallel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

*Use This Table For Tops& Dress

* Technology And  Materials of Jewelry

•   About the Pearls: because of their natural characteristics, every pearl we use is different in shape as well as in their lines, such as growth bands.
• Gold-plated color retention：The durability of gold plating depends on the production process, personal fitness and daily maintenance. 
• Clean&Maintainence of silver jewelry: The higher the purity of the silverware, the easier it is to oxidize. It can be slightly wiped with toothpaste.

* Simple Retro is not responsible for delays in shipping logistics time. 

* For packages that cannot be delivered by YunExpress and FedEx, it will perhaps be shipped out by DHL and the customer may be subject to high customs clearance fee. [ Simple Retro is not responsible for any customs fee, please consider before placing order if you choose DHL or the location can only be delivered by DHL. ] 

* Please pick your package ASAP once it has been delivered, Simple Retro will not refund any items lost or destroyed during this process. 

* We are not responsible for item(s) being lost in shipment, nor when item(s) is delivered via tracking but item(s) in not found by recipient.

* If you do not receive your package while item(s) has been deliverd, please contact the local delivery company and provide us with the proof of loss. For once the items has left our warehouse, it is in the hands of the shipping company or then the local delivery company and all following actions will need to be taken with local post facilities.

* If for any reason a package is returned to our team (incorrect adress / unclaimed / etc) , the shipping fee will have to be paid by the customer again in order to get the package sent out again.  

*If the package has been shipped out and the customer needs to change his/her address, the customer needs to pay for the extra shipping fee about 10$. 

* If your package is delivered to remote area, customer needs to pay for extra shipping fee about 35$. 

1. How much does shipping cost?

 2. How long will it take to get your order?

Generally it takes 3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.
You could contact the local courier for the most updated tracking information.
After we process the orders, normal shipping time:
- Standard shipping orders will take around 5-12 business days to arrive.
- FedEx Shipping orders will take around to 4-10 business days to arrive.

Please note:

The table below shows the latest estimate for shipping turnaround time.  Due to the impact of COVID-19, the shipping time can not be completely guaranteed. If you have any concerns over the shipping time, please feel free to contact our customer service team at hi@simpleretro.com. Thank you for your patience and understanding.

3. How to track your order?

You can check the tracking details by visiting the website below and searching your tracking number. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays. You could contact the local courier for the most updated tracking information.

http://www.17track.net/en

4. What shipping carriers do we use?

- For free/standard shipping, we use your local postal service such as USPS, Royal Mail and Le-Post.
- For express shipping, we use parcel shippers like UPS, FedEx or DHL depending on your location. For packages that cannot be delivered by YunExpress and FedEx, it will perhaps be shipped out by DHL and the customer may be subject to high customs clearance fee. [ Simple Retro is not responsible for any customs fee, please consider before placing order if you choose DHL or your location can only be delivered by DHL. ] 

5. What about your customs fees, duties and taxes?

* Simple Retro is not responsible for any customs fees, duties or taxes.

Orders may be subject to duties and taxes, and customers are responsible for these fees. For more information, please contact the local customs offices.

6. Wrong Address Disclaimer

* If for any reason a package is returned to our team (incorrect address/ unclaimed/etc), the shipping fee will have to be paid by the customer again in order to get the package sent out again. Please make sure you enter the right address before check out your shopping cart.  

*If the package has been shipped out and the customer needs to change his/her address, the customer needs to pay for the extra shipping fee about 10$. 

*If you decide to change your address, please email us at support@simpleretro.com as soon as you place your order within 1 day.

7.  Missing Order

* We are not responsible for item(s) being lost in shipment, nor when item(s) is delivered via tracking but item(s) in not found by recipient.

If you do not receive your package while item(s) is delivered, please provide us the proof of loss with your order number and tracking number by emailing us at support@simpleretro.com.

8. Which countries are able to ship?

Click here and see which countries are able to ship.

If you have any question, please feel free to email us at support@simpleretro.com. 

COVID-19 Update:

For safety and health concerns, we only have limited team members on-site to process all the returns. Please allow extra processing time. For all the returns received, our team is processing them as soon as possible.

If your order is significantly delayed due to COVID-19, please contact us at hi@simpleretro.com so we can better assist with your request.

What is your return policy?

For all of the orders placed online and in showroom, we accept items in their original condition, with complete packaging and tags attached for a full refund. You have 21 days from the shipping date to be eligible for a full refund. Unfortunately, we do not cover shipping fee for returns at this moment. 

Please note that all accessories, and items marked ‘FINAL SALE’ and ‘FLASH SALE’ are non-returnable. We do not accept returns if there is visible stain, marks, smears, tears or any damage of the returned item(s).

** For any potential misuse or abuse of our return policies, we reserve the right to refuse service to anyone. If you notice any quality issues with your order, please email us at hi@simpleretro.com

How do I return an order?

You can visit our showroom located in New York City and return your item(s). 
Click here to book an appointment

Or,  follow the steps below to initiate a return by mail:

*** Please note: Make sure your return is dropped off and scanned 21 days within the shipping date to avoid being charged and/or to not receive your refund. For orders purchased at showroom, please return the item(s) within 21 days from your purchase day to be eligible for full refund. 

Can I return FINAL SALE or FLASH SALE items?

All items marked as 'FINAL SALE' or 'FLASH SALE' are non-returnable. No exceptions will be made for sizing, color, fit or related issues. If you have any question or concern about the style of the Final Sale or Flash Sale product, please reach out to us before placing your order.

Can I exchange an item from my order?

Exchanges are only available at our Showroom in New York City. For in-stock items, we offer swaps for size or color. We do not offer exchanges through our website or via mail at this point. If you want to order an item in a different color, style or size, please return the previous purchase and place a new order from our website.

* Visit our Return Center to initiate a return. 

When will I get my refund?

Once we receive your return, we will process your refund request as soon as possible. Please allow 4-5 business days for your refund to be processed and then 5-10 business days for your bank to post the refund to your account. Refunds can only be credited back to the original form of payment.

Other Important Notes

Shipping Fee 

**Shipping fees are non-refundable.  

Return Shipping Fee 

We do not cover shipping fee for returns at this moment. The customer is responsible for paying the shipping fee to have the package shipped back to us. You can select any carrier of your choice. 

Customs Fee/Import Duties 

Customs fee and duties are non-refundable. If you have concerns about potential customs fee and duties, we recommend you reaching out to us before placing an order.

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint, and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parallel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

*Use This Table For Tops& Dress

* Technology And  Materials of Jewelry

•   About the Pearls: because of their natural characteristics, every pearl we use is different in shape as well as in their lines, such as growth bands.
• Gold-plated color retention：The durability of gold plating depends on the production process, personal fitness and daily maintenance. 
• Clean&Maintainence of silver jewelry: The higher the purity of the silverware, the easier it is to oxidize. It can be slightly wiped with toothpaste.

* Simple Retro is not responsible for delays in shipping logistics time. 

* For packages that cannot be delivered by YunExpress and FedEx, it will perhaps be shipped out by DHL and the customer may be subject to high customs clearance fee. [ Simple Retro is not responsible for any customs fee, please consider before placing order if you choose DHL or the location can only be delivered by DHL. ] 

* Please pick your package ASAP once it has been delivered, Simple Retro will not refund any items lost or destroyed during this process. 

* We are not responsible for item(s) being lost in shipment, nor when item(s) is delivered via tracking but item(s) in not found by recipient.

* If you do not receive your package while item(s) has been deliverd, please contact the local delivery company and provide us with the proof of loss. For once the items has left our warehouse, it is in the hands of the shipping company or then the local delivery company and all following actions will need to be taken with local post facilities.

* If for any reason a package is returned to our team (incorrect adress / unclaimed / etc) , the shipping fee will have to be paid by the customer again in order to get the package sent out again.  

*If the package has been shipped out and the customer needs to change his/her address, the customer needs to pay for the extra shipping fee about 10$. 

* If your package is delivered to remote area, customer needs to pay for extra shipping fee about 35$. 

1. How much does shipping cost?

 2. How long will it take to get your order?

Generally it takes 3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.
You could contact the local courier for the most updated tracking information.
After we process the orders, normal shipping time:
- Standard shipping orders will take around 5-12 business days to arrive.
- FedEx Shipping orders will take around to 4-10 business days to arrive.

Please note:

The table below shows the latest estimate for shipping turnaround time.  Due to the impact of COVID-19, the shipping time can not be completely guaranteed. If you have any concerns over the shipping time, please feel free to contact our customer service team at hi@simpleretro.com. Thank you for your patience and understanding.

3. How to track your order?

You can check the tracking details by visiting the website below and searching your tracking number. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays. You could contact the local courier for the most updated tracking information.

http://www.17track.net/en

4. What shipping carriers do we use?

- For free/standard shipping, we use your local postal service such as USPS, Royal Mail and Le-Post.
- For express shipping, we use parcel shippers like UPS, FedEx or DHL depending on your location. For packages that cannot be delivered by YunExpress and FedEx, it will perhaps be shipped out by DHL and the customer may be subject to high customs clearance fee. [ Simple Retro is not responsible for any customs fee, please consider before placing order if you choose DHL or your location can only be delivered by DHL. ] 

5. What about your customs fees, duties and taxes?

* Simple Retro is not responsible for any customs fees, duties or taxes.

Orders may be subject to duties and taxes, and customers are responsible for these fees. For more information, please contact the local customs offices.

6. Wrong Address Disclaimer

* If for any reason a package is returned to our team (incorrect address/ unclaimed/etc), the shipping fee will have to be paid by the customer again in order to get the package sent out again. Please make sure you enter the right address before check out your shopping cart.  

*If the package has been shipped out and the customer needs to change his/her address, the customer needs to pay for the extra shipping fee about 10$. 

*If you decide to change your address, please email us at support@simpleretro.com as soon as you place your order within 1 day.

7.  Missing Order

* We are not responsible for item(s) being lost in shipment, nor when item(s) is delivered via tracking but item(s) in not found by recipient.

If you do not receive your package while item(s) is delivered, please provide us the proof of loss with your order number and tracking number by emailing us at support@simpleretro.com.

8. Which countries are able to ship?

Click here and see which countries are able to ship.

If you have any question, please feel free to email us at support@simpleretro.com. 

COVID-19 Update:

For safety and health concerns, we only have limited team members on-site to process all the returns. Please allow extra processing time. For all the returns received, our team is processing them as soon as possible.

If your order is significantly delayed due to COVID-19, please contact us at hi@simpleretro.com so we can better assist with your request.

What is your return policy?

For all of the orders placed online and in showroom, we accept items in their original condition, with complete packaging and tags attached for a full refund. You have 21 days from the shipping date to be eligible for a full refund. Unfortunately, we do not cover shipping fee for returns at this moment. 

Please note that all accessories, and items marked ‘FINAL SALE’ and ‘FLASH SALE’ are non-returnable. We do not accept returns if there is visible stain, marks, smears, tears or any damage of the returned item(s).

** For any potential misuse or abuse of our return policies, we reserve the right to refuse service to anyone. If you notice any quality issues with your order, please email us at hi@simpleretro.com

How do I return an order?

You can visit our showroom located in New York City and return your item(s). 
Click here to book an appointment

Or,  follow the steps below to initiate a return by mail:

*** Please note: Make sure your return is dropped off and scanned 21 days within the shipping date to avoid being charged and/or to not receive your refund. For orders purchased at showroom, please return the item(s) within 21 days from your purchase day to be eligible for full refund. 

Can I return FINAL SALE or FLASH SALE items?

All items marked as 'FINAL SALE' or 'FLASH SALE' are non-returnable. No exceptions will be made for sizing, color, fit or related issues. If you have any question or concern about the style of the Final Sale or Flash Sale product, please reach out to us before placing your order.

Can I exchange an item from my order?

Exchanges are only available at our Showroom in New York City. For in-stock items, we offer swaps for size or color. We do not offer exchanges through our website or via mail at this point. If you want to order an item in a different color, style or size, please return the previous purchase and place a new order from our website.

* Visit our Return Center to initiate a return. 

When will I get my refund?

Once we receive your return, we will process your refund request as soon as possible. Please allow 4-5 business days for your refund to be processed and then 5-10 business days for your bank to post the refund to your account. Refunds can only be credited back to the original form of payment.

Other Important Notes

Shipping Fee 

**Shipping fees are non-refundable.  

Return Shipping Fee 

We do not cover shipping fee for returns at this moment. The customer is responsible for paying the shipping fee to have the package shipped back to us. You can select any carrier of your choice. 

Customs Fee/Import Duties 

Customs fee and duties are non-refundable. If you have concerns about potential customs fee and duties, we recommend you reaching out to us before placing an order.

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint, and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parallel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

*Use This Table For Tops& Dress

* Technology And  Materials of Jewelry

•   About the Pearls: because of their natural characteristics, every pearl we use is different in shape as well as in their lines, such as growth bands.
• Gold-plated color retention：The durability of gold plating depends on the production process, personal fitness and daily maintenance. 
• Clean&Maintainence of silver jewelry: The higher the purity of the silverware, the easier it is to oxidize. It can be slightly wiped with toothpaste.

* Simple Retro is not responsible for delays in shipping logistics time. 

* For packages that cannot be delivered by YunExpress and FedEx, it will perhaps be shipped out by DHL and the customer may be subject to high customs clearance fee. [ Simple Retro is not responsible for any customs fee, please consider before placing order if you choose DHL or the location can only be delivered by DHL. ] 

* Please pick your package ASAP once it has been delivered, Simple Retro will not refund any items lost or destroyed during this process. 

* We are not responsible for item(s) being lost in shipment, nor when item(s) is delivered via tracking but item(s) in not found by recipient.

* If you do not receive your package while item(s) has been deliverd, please contact the local delivery company and provide us with the proof of loss. For once the items has left our warehouse, it is in the hands of the shipping company or then the local delivery company and all following actions will need to be taken with local post facilities.

* If for any reason a package is returned to our team (incorrect adress / unclaimed / etc) , the shipping fee will have to be paid by the customer again in order to get the package sent out again.  

*If the package has been shipped out and the customer needs to change his/her address, the customer needs to pay for the extra shipping fee about 10$. 

* If your package is delivered to remote area, customer needs to pay for extra shipping fee about 35$. 

1. How much does shipping cost?

 2. How long will it take to get your order?

Generally it takes 3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.
You could contact the local courier for the most updated tracking information.
After we process the orders, normal shipping time:
- Standard shipping orders will take around 5-12 business days to arrive.
- FedEx Shipping orders will take around to 4-10 business days to arrive.

Please note:

The table below shows the latest estimate for shipping turnaround time.  Due to the impact of COVID-19, the shipping time can not be completely guaranteed. If you have any concerns over the shipping time, please feel free to contact our customer service team at hi@simpleretro.com. Thank you for your patience and understanding.

3. How to track your order?

You can check the tracking details by visiting the website below and searching your tracking number. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays. You could contact the local courier for the most updated tracking information.

http://www.17track.net/en

4. What shipping carriers do we use?

- For free/standard shipping, we use your local postal service such as USPS, Royal Mail and Le-Post.
- For express shipping, we use parcel shippers like UPS, FedEx or DHL depending on your location. For packages that cannot be delivered by YunExpress and FedEx, it will perhaps be shipped out by DHL and the customer may be subject to high customs clearance fee. [ Simple Retro is not responsible for any customs fee, please consider before placing order if you choose DHL or your location can only be delivered by DHL. ] 

5. What about your customs fees, duties and taxes?

* Simple Retro is not responsible for any customs fees, duties or taxes.

Orders may be subject to duties and taxes, and customers are responsible for these fees. For more information, please contact the local customs offices.

6. Wrong Address Disclaimer

* If for any reason a package is returned to our team (incorrect address/ unclaimed/etc), the shipping fee will have to be paid by the customer again in order to get the package sent out again. Please make sure you enter the right address before check out your shopping cart.  

*If the package has been shipped out and the customer needs to change his/her address, the customer needs to pay for the extra shipping fee about 10$. 

*If you decide to change your address, please email us at support@simpleretro.com as soon as you place your order within 1 day.

7.  Missing Order

* We are not responsible for item(s) being lost in shipment, nor when item(s) is delivered via tracking but item(s) in not found by recipient.

If you do not receive your package while item(s) is delivered, please provide us the proof of loss with your order number and tracking number by emailing us at support@simpleretro.com.

8. Which countries are able to ship?

Click here and see which countries are able to ship.

If you have any question, please feel free to email us at support@simpleretro.com. 

COVID-19 Update:

For safety and health concerns, we only have limited team members on-site to process all the returns. Please allow extra processing time. For all the returns received, our team is processing them as soon as possible.

If your order is significantly delayed due to COVID-19, please contact us at hi@simpleretro.com so we can better assist with your request.

What is your return policy?

For all of the orders placed online and in showroom, we accept items in their original condition, with complete packaging and tags attached for a full refund. You have 21 days from the shipping date to be eligible for a full refund. Unfortunately, we do not cover shipping fee for returns at this moment. 

Please note that all accessories, and items marked ‘FINAL SALE’ and ‘FLASH SALE’ are non-returnable. We do not accept returns if there is visible stain, marks, smears, tears or any damage of the returned item(s).

** For any potential misuse or abuse of our return policies, we reserve the right to refuse service to anyone. If you notice any quality issues with your order, please email us at hi@simpleretro.com

How do I return an order?

You can visit our showroom located in New York City and return your item(s). 
Click here to book an appointment

Or,  follow the steps below to initiate a return by mail:

*** Please note: Make sure your return is dropped off and scanned 21 days within the shipping date to avoid being charged and/or to not receive your refund. For orders purchased at showroom, please return the item(s) within 21 days from your purchase day to be eligible for full refund. 

Can I return FINAL SALE or FLASH SALE items?

All items marked as 'FINAL SALE' or 'FLASH SALE' are non-returnable. No exceptions will be made for sizing, color, fit or related issues. If you have any question or concern about the style of the Final Sale or Flash Sale product, please reach out to us before placing your order.

Can I exchange an item from my order?

Exchanges are only available at our Showroom in New York City. For in-stock items, we offer swaps for size or color. We do not offer exchanges through our website or via mail at this point. If you want to order an item in a different color, style or size, please return the previous purchase and place a new order from our website.

* Visit our Return Center to initiate a return. 

When will I get my refund?

Once we receive your return, we will process your refund request as soon as possible. Please allow 4-5 business days for your refund to be processed and then 5-10 business days for your bank to post the refund to your account. Refunds can only be credited back to the original form of payment.

Other Important Notes

Shipping Fee 

**Shipping fees are non-refundable.  

Return Shipping Fee 

We do not cover shipping fee for returns at this moment. The customer is responsible for paying the shipping fee to have the package shipped back to us. You can select any carrier of your choice. 

Customs Fee/Import Duties 

Customs fee and duties are non-refundable. If you have concerns about potential customs fee and duties, we recommend you reaching out to us before placing an order.

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint, and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parallel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

*Use This Table For Tops& Dress

* Technology And  Materials of Jewelry

•   About the Pearls: because of their natural characteristics, every pearl we use is different in shape as well as in their lines, such as growth bands.
• Gold-plated color retention：The durability of gold plating depends on the production process, personal fitness and daily maintenance. 
• Clean&Maintainence of silver jewelry: The higher the purity of the silverware, the easier it is to oxidize. It can be slightly wiped with toothpaste.

* Simple Retro is not responsible for delays in shipping logistics time. 

* For packages that cannot be delivered by YunExpress and FedEx, it will perhaps be shipped out by DHL and the customer may be subject to high customs clearance fee. [ Simple Retro is not responsible for any customs fee, please consider before placing order if you choose DHL or the location can only be delivered by DHL. ] 

* Please pick your package ASAP once it has been delivered, Simple Retro will not refund any items lost or destroyed during this process. 

* We are not responsible for item(s) being lost in shipment, nor when item(s) is delivered via tracking but item(s) in not found by recipient.

* If you do not receive your package while item(s) has been deliverd, please contact the local delivery company and provide us with the proof of loss. For once the items has left our warehouse, it is in the hands of the shipping company or then the local delivery company and all following actions will need to be taken with local post facilities.

* If for any reason a package is returned to our team (incorrect adress / unclaimed / etc) , the shipping fee will have to be paid by the customer again in order to get the package sent out again.  

*If the package has been shipped out and the customer needs to change his/her address, the customer needs to pay for the extra shipping fee about 10$. 

* If your package is delivered to remote area, customer needs to pay for extra shipping fee about 35$. 

1. How much does shipping cost?

 2. How long will it take to get your order?

Generally it takes 3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.
You could contact the local courier for the most updated tracking information.
After we process the orders, normal shipping time:
- Standard shipping orders will take around 5-12 business days to arrive.
- FedEx Shipping orders will take around to 4-10 business days to arrive.

Please note:

The table below shows the latest estimate for shipping turnaround time.  Due to the impact of COVID-19, the shipping time can not be completely guaranteed. If you have any concerns over the shipping time, please feel free to contact our customer service team at hi@simpleretro.com. Thank you for your patience and understanding.

3. How to track your order?

You can check the tracking details by visiting the website below and searching your tracking number. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays. You could contact the local courier for the most updated tracking information.

http://www.17track.net/en

4. What shipping carriers do we use?

- For free/standard shipping, we use your local postal service such as USPS, Royal Mail and Le-Post.
- For express shipping, we use parcel shippers like UPS, FedEx or DHL depending on your location. For packages that cannot be delivered by YunExpress and FedEx, it will perhaps be shipped out by DHL and the customer may be subject to high customs clearance fee. [ Simple Retro is not responsible for any customs fee, please consider before placing order if you choose DHL or your location can only be delivered by DHL. ] 

5. What about your customs fees, duties and taxes?

* Simple Retro is not responsible for any customs fees, duties or taxes.

Orders may be subject to duties and taxes, and customers are responsible for these fees. For more information, please contact the local customs offices.

6. Wrong Address Disclaimer

* If for any reason a package is returned to our team (incorrect address/ unclaimed/etc), the shipping fee will have to be paid by the customer again in order to get the package sent out again. Please make sure you enter the right address before check out your shopping cart.  

*If the package has been shipped out and the customer needs to change his/her address, the customer needs to pay for the extra shipping fee about 10$. 

*If you decide to change your address, please email us at support@simpleretro.com as soon as you place your order within 1 day.

7.  Missing Order

* We are not responsible for item(s) being lost in shipment, nor when item(s) is delivered via tracking but item(s) in not found by recipient.

If you do not receive your package while item(s) is delivered, please provide us the proof of loss with your order number and tracking number by emailing us at support@simpleretro.com.

8. Which countries are able to ship?

Click here and see which countries are able to ship.

If you have any question, please feel free to email us at support@simpleretro.com. 

COVID-19 Update:

For safety and health concerns, we only have limited team members on-site to process all the returns. Please allow extra processing time. For all the returns received, our team is processing them as soon as possible.

If your order is significantly delayed due to COVID-19, please contact us at hi@simpleretro.com so we can better assist with your request.

What is your return policy?

For all of the orders placed online and in showroom, we accept items in their original condition, with complete packaging and tags attached for a full refund. You have 21 days from the shipping date to be eligible for a full refund. Unfortunately, we do not cover shipping fee for returns at this moment. 

Please note that all accessories, and items marked ‘FINAL SALE’ and ‘FLASH SALE’ are non-returnable. We do not accept returns if there is visible stain, marks, smears, tears or any damage of the returned item(s).

** For any potential misuse or abuse of our return policies, we reserve the right to refuse service to anyone. If you notice any quality issues with your order, please email us at hi@simpleretro.com

How do I return an order?

You can visit our showroom located in New York City and return your item(s). 
Click here to book an appointment

Or,  follow the steps below to initiate a return by mail:

*** Please note: Make sure your return is dropped off and scanned 21 days within the shipping date to avoid being charged and/or to not receive your refund. For orders purchased at showroom, please return the item(s) within 21 days from your purchase day to be eligible for full refund. 

Can I return FINAL SALE or FLASH SALE items?

All items marked as 'FINAL SALE' or 'FLASH SALE' are non-returnable. No exceptions will be made for sizing, color, fit or related issues. If you have any question or concern about the style of the Final Sale or Flash Sale product, please reach out to us before placing your order.

Can I exchange an item from my order?

Exchanges are only available at our Showroom in New York City. For in-stock items, we offer swaps for size or color. We do not offer exchanges through our website or via mail at this point. If you want to order an item in a different color, style or size, please return the previous purchase and place a new order from our website.

* Visit our Return Center to initiate a return. 

When will I get my refund?

Once we receive your return, we will process your refund request as soon as possible. Please allow 4-5 business days for your refund to be processed and then 5-10 business days for your bank to post the refund to your account. Refunds can only be credited back to the original form of payment.

Other Important Notes

Shipping Fee 

**Shipping fees are non-refundable.  

Return Shipping Fee 

We do not cover shipping fee for returns at this moment. The customer is responsible for paying the shipping fee to have the package shipped back to us. You can select any carrier of your choice. 

Customs Fee/Import Duties 

Customs fee and duties are non-refundable. If you have concerns about potential customs fee and duties, we recommend you reaching out to us before placing an order.

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint, and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parallel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

*Use This Table For Tops& Dress

* Technology And  Materials of Jewelry

•   About the Pearls: because of their natural characteristics, every pearl we use is different in shape as well as in their lines, such as growth bands.
• Gold-plated color retention：The durability of gold plating depends on the production process, personal fitness and daily maintenance. 
• Clean&Maintainence of silver jewelry: The higher the purity of the silverware, the easier it is to oxidize. It can be slightly wiped with toothpaste.

* Simple Retro is not responsible for delays in shipping logistics time. 

* For packages that cannot be delivered by YunExpress and FedEx, it will perhaps be shipped out by DHL and the customer may be subject to high customs clearance fee. [ Simple Retro is not responsible for any customs fee, please consider before placing order if you choose DHL or the location can only be delivered by DHL. ] 

* Please pick your package ASAP once it has been delivered, Simple Retro will not refund any items lost or destroyed during this process. 

* We are not responsible for item(s) being lost in shipment, nor when item(s) is delivered via tracking but item(s) in not found by recipient.

* If you do not receive your package while item(s) has been deliverd, please contact the local delivery company and provide us with the proof of loss. For once the items has left our warehouse, it is in the hands of the shipping company or then the local delivery company and all following actions will need to be taken with local post facilities.

* If for any reason a package is returned to our team (incorrect adress / unclaimed / etc) , the shipping fee will have to be paid by the customer again in order to get the package sent out again.  

*If the package has been shipped out and the customer needs to change his/her address, the customer needs to pay for the extra shipping fee about 10$. 

* If your package is delivered to remote area, customer needs to pay for extra shipping fee about 35$. 

1. How much does shipping cost?

 2. How long will it take to get your order?

Generally it takes 3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.
You could contact the local courier for the most updated tracking information.
After we process the orders, normal shipping time:
- Standard shipping orders will take around 5-12 business days to arrive.
- FedEx Shipping orders will take around to 4-10 business days to arrive.

Please note:

The table below shows the latest estimate for shipping turnaround time.  Due to the impact of COVID-19, the shipping time can not be completely guaranteed. If you have any concerns over the shipping time, please feel free to contact our customer service team at hi@simpleretro.com. Thank you for your patience and understanding.

3. How to track your order?

You can check the tracking details by visiting the website below and searching your tracking number. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays. You could contact the local courier for the most updated tracking information.

http://www.17track.net/en

4. What shipping carriers do we use?

- For free/standard shipping, we use your local postal service such as USPS, Royal Mail and Le-Post.
- For express shipping, we use parcel shippers like UPS, FedEx or DHL depending on your location. For packages that cannot be delivered by YunExpress and FedEx, it will perhaps be shipped out by DHL and the customer may be subject to high customs clearance fee. [ Simple Retro is not responsible for any customs fee, please consider before placing order if you choose DHL or your location can only be delivered by DHL. ] 

5. What about your customs fees, duties and taxes?

* Simple Retro is not responsible for any customs fees, duties or taxes.

Orders may be subject to duties and taxes, and customers are responsible for these fees. For more information, please contact the local customs offices.

6. Wrong Address Disclaimer

* If for any reason a package is returned to our team (incorrect address/ unclaimed/etc), the shipping fee will have to be paid by the customer again in order to get the package sent out again. Please make sure you enter the right address before check out your shopping cart.  

*If the package has been shipped out and the customer needs to change his/her address, the customer needs to pay for the extra shipping fee about 10$. 

*If you decide to change your address, please email us at support@simpleretro.com as soon as you place your order within 1 day.

7.  Missing Order

* We are not responsible for item(s) being lost in shipment, nor when item(s) is delivered via tracking but item(s) in not found by recipient.

If you do not receive your package while item(s) is delivered, please provide us the proof of loss with your order number and tracking number by emailing us at support@simpleretro.com.

8. Which countries are able to ship?

Click here and see which countries are able to ship.

If you have any question, please feel free to email us at support@simpleretro.com. 

COVID-19 Update:

For safety and health concerns, we only have limited team members on-site to process all the returns. Please allow extra processing time. For all the returns received, our team is processing them as soon as possible.

If your order is significantly delayed due to COVID-19, please contact us at hi@simpleretro.com so we can better assist with your request.

What is your return policy?

For all of the orders placed online and in showroom, we accept items in their original condition, with complete packaging and tags attached for a full refund. You have 21 days from the shipping date to be eligible for a full refund. Unfortunately, we do not cover shipping fee for returns at this moment. 

Please note that all accessories, and items marked ‘FINAL SALE’ and ‘FLASH SALE’ are non-returnable. We do not accept returns if there is visible stain, marks, smears, tears or any damage of the returned item(s).

** For any potential misuse or abuse of our return policies, we reserve the right to refuse service to anyone. If you notice any quality issues with your order, please email us at hi@simpleretro.com

How do I return an order?

You can visit our showroom located in New York City and return your item(s). 
Click here to book an appointment

Or,  follow the steps below to initiate a return by mail:

*** Please note: Make sure your return is dropped off and scanned 21 days within the shipping date to avoid being charged and/or to not receive your refund. For orders purchased at showroom, please return the item(s) within 21 days from your purchase day to be eligible for full refund. 

Can I return FINAL SALE or FLASH SALE items?

All items marked as 'FINAL SALE' or 'FLASH SALE' are non-returnable. No exceptions will be made for sizing, color, fit or related issues. If you have any question or concern about the style of the Final Sale or Flash Sale product, please reach out to us before placing your order.

Can I exchange an item from my order?

Exchanges are only available at our Showroom in New York City. For in-stock items, we offer swaps for size or color. We do not offer exchanges through our website or via mail at this point. If you want to order an item in a different color, style or size, please return the previous purchase and place a new order from our website.

* Visit our Return Center to initiate a return. 

When will I get my refund?

Once we receive your return, we will process your refund request as soon as possible. Please allow 4-5 business days for your refund to be processed and then 5-10 business days for your bank to post the refund to your account. Refunds can only be credited back to the original form of payment.

Other Important Notes

Shipping Fee 

**Shipping fees are non-refundable.  

Return Shipping Fee 

We do not cover shipping fee for returns at this moment. The customer is responsible for paying the shipping fee to have the package shipped back to us. You can select any carrier of your choice. 

Customs Fee/Import Duties 

Customs fee and duties are non-refundable. If you have concerns about potential customs fee and duties, we recommend you reaching out to us before placing an order.

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint, and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parallel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

*Use This Table For Tops& Dress

* Technology And  Materials of Jewelry

•   About the Pearls: because of their natural characteristics, every pearl we use is different in shape as well as in their lines, such as growth bands.
• Gold-plated color retention：The durability of gold plating depends on the production process, personal fitness and daily maintenance. 
• Clean&Maintainence of silver jewelry: The higher the purity of the silverware, the easier it is to oxidize. It can be slightly wiped with toothpaste.

* Simple Retro is not responsible for delays in shipping logistics time. 

* For packages that cannot be delivered by YunExpress and FedEx, it will perhaps be shipped out by DHL and the customer may be subject to high customs clearance fee. [ Simple Retro is not responsible for any customs fee, please consider before placing order if you choose DHL or the location can only be delivered by DHL. ] 

* Please pick your package ASAP once it has been delivered, Simple Retro will not refund any items lost or destroyed during this process. 

* We are not responsible for item(s) being lost in shipment, nor when item(s) is delivered via tracking but item(s) in not found by recipient.

* If you do not receive your package while item(s) has been deliverd, please contact the local delivery company and provide us with the proof of loss. For once the items has left our warehouse, it is in the hands of the shipping company or then the local delivery company and all following actions will need to be taken with local post facilities.

* If for any reason a package is returned to our team (incorrect adress / unclaimed / etc) , the shipping fee will have to be paid by the customer again in order to get the package sent out again.  

*If the package has been shipped out and the customer needs to change his/her address, the customer needs to pay for the extra shipping fee about 10$. 

* If your package is delivered to remote area, customer needs to pay for extra shipping fee about 35$. 

1. How much does shipping cost?

 2. How long will it take to get your order?

Generally it takes 3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.
You could contact the local courier for the most updated tracking information.
After we process the orders, normal shipping time:
- Standard shipping orders will take around 5-12 business days to arrive.
- FedEx Shipping orders will take around to 4-10 business days to arrive.

Please note:

The table below shows the latest estimate for shipping turnaround time.  Due to the impact of COVID-19, the shipping time can not be completely guaranteed. If you have any concerns over the shipping time, please feel free to contact our customer service team at hi@simpleretro.com. Thank you for your patience and understanding.

3. How to track your order?

You can check the tracking details by visiting the website below and searching your tracking number. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays. You could contact the local courier for the most updated tracking information.

http://www.17track.net/en

4. What shipping carriers do we use?

- For free/standard shipping, we use your local postal service such as USPS, Royal Mail and Le-Post.
- For express shipping, we use parcel shippers like UPS, FedEx or DHL depending on your location. For packages that cannot be delivered by YunExpress and FedEx, it will perhaps be shipped out by DHL and the customer may be subject to high customs clearance fee. [ Simple Retro is not responsible for any customs fee, please consider before placing order if you choose DHL or your location can only be delivered by DHL. ] 

5. What about your customs fees, duties and taxes?

* Simple Retro is not responsible for any customs fees, duties or taxes.

Orders may be subject to duties and taxes, and customers are responsible for these fees. For more information, please contact the local customs offices.

6. Wrong Address Disclaimer

* If for any reason a package is returned to our team (incorrect address/ unclaimed/etc), the shipping fee will have to be paid by the customer again in order to get the package sent out again. Please make sure you enter the right address before check out your shopping cart.  

*If the package has been shipped out and the customer needs to change his/her address, the customer needs to pay for the extra shipping fee about 10$. 

*If you decide to change your address, please email us at support@simpleretro.com as soon as you place your order within 1 day.

7.  Missing Order

* We are not responsible for item(s) being lost in shipment, nor when item(s) is delivered via tracking but item(s) in not found by recipient.

If you do not receive your package while item(s) is delivered, please provide us the proof of loss with your order number and tracking number by emailing us at support@simpleretro.com.

8. Which countries are able to ship?

Click here and see which countries are able to ship.

If you have any question, please feel free to email us at support@simpleretro.com. 

COVID-19 Update:

For safety and health concerns, we only have limited team members on-site to process all the returns. Please allow extra processing time. For all the returns received, our team is processing them as soon as possible.

If your order is significantly delayed due to COVID-19, please contact us at hi@simpleretro.com so we can better assist with your request.

What is your return policy?

For all of the orders placed online and in showroom, we accept items in their original condition, with complete packaging and tags attached for a full refund. You have 21 days from the shipping date to be eligible for a full refund. Unfortunately, we do not cover shipping fee for returns at this moment. 

Please note that all accessories, and items marked ‘FINAL SALE’ and ‘FLASH SALE’ are non-returnable. We do not accept returns if there is visible stain, marks, smears, tears or any damage of the returned item(s).

** For any potential misuse or abuse of our return policies, we reserve the right to refuse service to anyone. If you notice any quality issues with your order, please email us at hi@simpleretro.com

How do I return an order?

You can visit our showroom located in New York City and return your item(s). 
Click here to book an appointment

Or,  follow the steps below to initiate a return by mail:

*** Please note: Make sure your return is dropped off and scanned 21 days within the shipping date to avoid being charged and/or to not receive your refund. For orders purchased at showroom, please return the item(s) within 21 days from your purchase day to be eligible for full refund. 

Can I return FINAL SALE or FLASH SALE items?

All items marked as 'FINAL SALE' or 'FLASH SALE' are non-returnable. No exceptions will be made for sizing, color, fit or related issues. If you have any question or concern about the style of the Final Sale or Flash Sale product, please reach out to us before placing your order.

Can I exchange an item from my order?

Exchanges are only available at our Showroom in New York City. For in-stock items, we offer swaps for size or color. We do not offer exchanges through our website or via mail at this point. If you want to order an item in a different color, style or size, please return the previous purchase and place a new order from our website.

* Visit our Return Center to initiate a return. 

When will I get my refund?

Once we receive your return, we will process your refund request as soon as possible. Please allow 4-5 business days for your refund to be processed and then 5-10 business days for your bank to post the refund to your account. Refunds can only be credited back to the original form of payment.

Other Important Notes

Shipping Fee 

**Shipping fees are non-refundable.  

Return Shipping Fee 

We do not cover shipping fee for returns at this moment. The customer is responsible for paying the shipping fee to have the package shipped back to us. You can select any carrier of your choice. 

Customs Fee/Import Duties 

Customs fee and duties are non-refundable. If you have concerns about potential customs fee and duties, we recommend you reaching out to us before placing an order.

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint, and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parallel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

*Use This Table For Tops& Dress

* Technology And  Materials of Jewelry

•   About the Pearls: because of their natural characteristics, every pearl we use is different in shape as well as in their lines, such as growth bands.
• Gold-plated color retention：The durability of gold plating depends on the production process, personal fitness and daily maintenance. 
• Clean&Maintainence of silver jewelry: The higher the purity of the silverware, the easier it is to oxidize. It can be slightly wiped with toothpaste.

* Simple Retro is not responsible for delays in shipping logistics time. 

* For packages that cannot be delivered by YunExpress and FedEx, it will perhaps be shipped out by DHL and the customer may be subject to high customs clearance fee. [ Simple Retro is not responsible for any customs fee, please consider before placing order if you choose DHL or the location can only be delivered by DHL. ] 

* Please pick your package ASAP once it has been delivered, Simple Retro will not refund any items lost or destroyed during this process. 

* We are not responsible for item(s) being lost in shipment, nor when item(s) is delivered via tracking but item(s) in not found by recipient.

* If you do not receive your package while item(s) has been deliverd, please contact the local delivery company and provide us with the proof of loss. For once the items has left our warehouse, it is in the hands of the shipping company or then the local delivery company and all following actions will need to be taken with local post facilities.

* If for any reason a package is returned to our team (incorrect adress / unclaimed / etc) , the shipping fee will have to be paid by the customer again in order to get the package sent out again.  

*If the package has been shipped out and the customer needs to change his/her address, the customer needs to pay for the extra shipping fee about 10$. 

* If your package is delivered to remote area, customer needs to pay for extra shipping fee about 35$. 

1. How much does shipping cost?

 2. How long will it take to get your order?

Generally it takes 3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.
You could contact the local courier for the most updated tracking information.
After we process the orders, normal shipping time:
- Standard shipping orders will take around 5-12 business days to arrive.
- FedEx Shipping orders will take around to 4-10 business days to arrive.

Please note:

The table below shows the latest estimate for shipping turnaround time.  Due to the impact of COVID-19, the shipping time can not be completely guaranteed. If you have any concerns over the shipping time, please feel free to contact our customer service team at hi@simpleretro.com. Thank you for your patience and understanding.

3. How to track your order?

You can check the tracking details by visiting the website below and searching your tracking number. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays. You could contact the local courier for the most updated tracking information.

http://www.17track.net/en

4. What shipping carriers do we use?

- For free/standard shipping, we use your local postal service such as USPS, Royal Mail and Le-Post.
- For express shipping, we use parcel shippers like UPS, FedEx or DHL depending on your location. For packages that cannot be delivered by YunExpress and FedEx, it will perhaps be shipped out by DHL and the customer may be subject to high customs clearance fee. [ Simple Retro is not responsible for any customs fee, please consider before placing order if you choose DHL or your location can only be delivered by DHL. ] 

5. What about your customs fees, duties and taxes?

* Simple Retro is not responsible for any customs fees, duties or taxes.

Orders may be subject to duties and taxes, and customers are responsible for these fees. For more information, please contact the local customs offices.

6. Wrong Address Disclaimer

* If for any reason a package is returned to our team (incorrect address/ unclaimed/etc), the shipping fee will have to be paid by the customer again in order to get the package sent out again. Please make sure you enter the right address before check out your shopping cart.  

*If the package has been shipped out and the customer needs to change his/her address, the customer needs to pay for the extra shipping fee about 10$. 

*If you decide to change your address, please email us at support@simpleretro.com as soon as you place your order within 1 day.

7.  Missing Order

* We are not responsible for item(s) being lost in shipment, nor when item(s) is delivered via tracking but item(s) in not found by recipient.

If you do not receive your package while item(s) is delivered, please provide us the proof of loss with your order number and tracking number by emailing us at support@simpleretro.com.

8. Which countries are able to ship?

Click here and see which countries are able to ship.

If you have any question, please feel free to email us at support@simpleretro.com. 

COVID-19 Update:

For safety and health concerns, we only have limited team members on-site to process all the returns. Please allow extra processing time. For all the returns received, our team is processing them as soon as possible.

If your order is significantly delayed due to COVID-19, please contact us at hi@simpleretro.com so we can better assist with your request.

What is your return policy?

For all of the orders placed online and in showroom, we accept items in their original condition, with complete packaging and tags attached for a full refund. You have 21 days from the shipping date to be eligible for a full refund. Unfortunately, we do not cover shipping fee for returns at this moment. 

Please note that all accessories, and items marked ‘FINAL SALE’ and ‘FLASH SALE’ are non-returnable. We do not accept returns if there is visible stain, marks, smears, tears or any damage of the returned item(s).

** For any potential misuse or abuse of our return policies, we reserve the right to refuse service to anyone. If you notice any quality issues with your order, please email us at hi@simpleretro.com

How do I return an order?

You can visit our showroom located in New York City and return your item(s). 
Click here to book an appointment

Or,  follow the steps below to initiate a return by mail:

*** Please note: Make sure your return is dropped off and scanned 21 days within the shipping date to avoid being charged and/or to not receive your refund. For orders purchased at showroom, please return the item(s) within 21 days from your purchase day to be eligible for full refund. 

Can I return FINAL SALE or FLASH SALE items?

All items marked as 'FINAL SALE' or 'FLASH SALE' are non-returnable. No exceptions will be made for sizing, color, fit or related issues. If you have any question or concern about the style of the Final Sale or Flash Sale product, please reach out to us before placing your order.

Can I exchange an item from my order?

Exchanges are only available at our Showroom in New York City. For in-stock items, we offer swaps for size or color. We do not offer exchanges through our website or via mail at this point. If you want to order an item in a different color, style or size, please return the previous purchase and place a new order from our website.

* Visit our Return Center to initiate a return. 

When will I get my refund?

Once we receive your return, we will process your refund request as soon as possible. Please allow 4-5 business days for your refund to be processed and then 5-10 business days for your bank to post the refund to your account. Refunds can only be credited back to the original form of payment.

Other Important Notes

Shipping Fee 

**Shipping fees are non-refundable.  

Return Shipping Fee 

We do not cover shipping fee for returns at this moment. The customer is responsible for paying the shipping fee to have the package shipped back to us. You can select any carrier of your choice. 

Customs Fee/Import Duties 

Customs fee and duties are non-refundable. If you have concerns about potential customs fee and duties, we recommend you reaching out to us before placing an order.

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint, and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parallel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

*Use This Table For Tops& Dress

* Technology And  Materials of Jewelry

•   About the Pearls: because of their natural characteristics, every pearl we use is different in shape as well as in their lines, such as growth bands.
• Gold-plated color retention：The durability of gold plating depends on the production process, personal fitness and daily maintenance. 
• Clean&Maintainence of silver jewelry: The higher the purity of the silverware, the easier it is to oxidize. It can be slightly wiped with toothpaste.

* Simple Retro is not responsible for delays in shipping logistics time. 

* For packages that cannot be delivered by YunExpress and FedEx, it will perhaps be shipped out by DHL and the customer may be subject to high customs clearance fee. [ Simple Retro is not responsible for any customs fee, please consider before placing order if you choose DHL or the location can only be delivered by DHL. ] 

* Please pick your package ASAP once it has been delivered, Simple Retro will not refund any items lost or destroyed during this process. 

* We are not responsible for item(s) being lost in shipment, nor when item(s) is delivered via tracking but item(s) in not found by recipient.

* If you do not receive your package while item(s) has been deliverd, please contact the local delivery company and provide us with the proof of loss. For once the items has left our warehouse, it is in the hands of the shipping company or then the local delivery company and all following actions will need to be taken with local post facilities.

* If for any reason a package is returned to our team (incorrect adress / unclaimed / etc) , the shipping fee will have to be paid by the customer again in order to get the package sent out again.  

*If the package has been shipped out and the customer needs to change his/her address, the customer needs to pay for the extra shipping fee about 10$. 

* If your package is delivered to remote area, customer needs to pay for extra shipping fee about 35$. 

1. How much does shipping cost?

 2. How long will it take to get your order?

Generally it takes 3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.
You could contact the local courier for the most updated tracking information.
After we process the orders, normal shipping time:
- Standard shipping orders will take around 5-12 business days to arrive.
- FedEx Shipping orders will take around to 4-10 business days to arrive.

Please note:

The table below shows the latest estimate for shipping turnaround time.  Due to the impact of COVID-19, the shipping time can not be completely guaranteed. If you have any concerns over the shipping time, please feel free to contact our customer service team at hi@simpleretro.com. Thank you for your patience and understanding.

3. How to track your order?

You can check the tracking details by visiting the website below and searching your tracking number. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays. You could contact the local courier for the most updated tracking information.

http://www.17track.net/en

4. What shipping carriers do we use?

- For free/standard shipping, we use your local postal service such as USPS, Royal Mail and Le-Post.
- For express shipping, we use parcel shippers like UPS, FedEx or DHL depending on your location. For packages that cannot be delivered by YunExpress and FedEx, it will perhaps be shipped out by DHL and the customer may be subject to high customs clearance fee. [ Simple Retro is not responsible for any customs fee, please consider before placing order if you choose DHL or your location can only be delivered by DHL. ] 

5. What about your customs fees, duties and taxes?

* Simple Retro is not responsible for any customs fees, duties or taxes.

Orders may be subject to duties and taxes, and customers are responsible for these fees. For more information, please contact the local customs offices.

6. Wrong Address Disclaimer

* If for any reason a package is returned to our team (incorrect address/ unclaimed/etc), the shipping fee will have to be paid by the customer again in order to get the package sent out again. Please make sure you enter the right address before check out your shopping cart.  

*If the package has been shipped out and the customer needs to change his/her address, the customer needs to pay for the extra shipping fee about 10$. 

*If you decide to change your address, please email us at support@simpleretro.com as soon as you place your order within 1 day.

7.  Missing Order

* We are not responsible for item(s) being lost in shipment, nor when item(s) is delivered via tracking but item(s) in not found by recipient.

If you do not receive your package while item(s) is delivered, please provide us the proof of loss with your order number and tracking number by emailing us at support@simpleretro.com.

8. Which countries are able to ship?

Click here and see which countries are able to ship.

If you have any question, please feel free to email us at support@simpleretro.com. 

COVID-19 Update:

For safety and health concerns, we only have limited team members on-site to process all the returns. Please allow extra processing time. For all the returns received, our team is processing them as soon as possible.

If your order is significantly delayed due to COVID-19, please contact us at hi@simpleretro.com so we can better assist with your request.

What is your return policy?

For all of the orders placed online and in showroom, we accept items in their original condition, with complete packaging and tags attached for a full refund. You have 21 days from the shipping date to be eligible for a full refund. Unfortunately, we do not cover shipping fee for returns at this moment. 

Please note that all accessories, and items marked ‘FINAL SALE’ and ‘FLASH SALE’ are non-returnable. We do not accept returns if there is visible stain, marks, smears, tears or any damage of the returned item(s).

** For any potential misuse or abuse of our return policies, we reserve the right to refuse service to anyone. If you notice any quality issues with your order, please email us at hi@simpleretro.com

How do I return an order?

You can visit our showroom located in New York City and return your item(s). 
Click here to book an appointment

Or,  follow the steps below to initiate a return by mail:

*** Please note: Make sure your return is dropped off and scanned 21 days within the shipping date to avoid being charged and/or to not receive your refund. For orders purchased at showroom, please return the item(s) within 21 days from your purchase day to be eligible for full refund. 

Can I return FINAL SALE or FLASH SALE items?

All items marked as 'FINAL SALE' or 'FLASH SALE' are non-returnable. No exceptions will be made for sizing, color, fit or related issues. If you have any question or concern about the style of the Final Sale or Flash Sale product, please reach out to us before placing your order.

Can I exchange an item from my order?

Exchanges are only available at our Showroom in New York City. For in-stock items, we offer swaps for size or color. We do not offer exchanges through our website or via mail at this point. If you want to order an item in a different color, style or size, please return the previous purchase and place a new order from our website.

* Visit our Return Center to initiate a return. 

When will I get my refund?

Once we receive your return, we will process your refund request as soon as possible. Please allow 4-5 business days for your refund to be processed and then 5-10 business days for your bank to post the refund to your account. Refunds can only be credited back to the original form of payment.

Other Important Notes

Shipping Fee 

**Shipping fees are non-refundable.  

Return Shipping Fee 

We do not cover shipping fee for returns at this moment. The customer is responsible for paying the shipping fee to have the package shipped back to us. You can select any carrier of your choice. 

Customs Fee/Import Duties 

Customs fee and duties are non-refundable. If you have concerns about potential customs fee and duties, we recommend you reaching out to us before placing an order.

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint, and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parallel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

*Use This Table For Tops& Dress

* Technology And  Materials of Jewelry

•   About the Pearls: because of their natural characteristics, every pearl we use is different in shape as well as in their lines, such as growth bands.
• Gold-plated color retention：The durability of gold plating depends on the production process, personal fitness and daily maintenance. 
• Clean&Maintainence of silver jewelry: The higher the purity of the silverware, the easier it is to oxidize. It can be slightly wiped with toothpaste.

* Simple Retro is not responsible for delays in shipping logistics time. 

* For packages that cannot be delivered by YunExpress and FedEx, it will perhaps be shipped out by DHL and the customer may be subject to high customs clearance fee. [ Simple Retro is not responsible for any customs fee, please consider before placing order if you choose DHL or the location can only be delivered by DHL. ] 

* Please pick your package ASAP once it has been delivered, Simple Retro will not refund any items lost or destroyed during this process. 

* We are not responsible for item(s) being lost in shipment, nor when item(s) is delivered via tracking but item(s) in not found by recipient.

* If you do not receive your package while item(s) has been deliverd, please contact the local delivery company and provide us with the proof of loss. For once the items has left our warehouse, it is in the hands of the shipping company or then the local delivery company and all following actions will need to be taken with local post facilities.

* If for any reason a package is returned to our team (incorrect adress / unclaimed / etc) , the shipping fee will have to be paid by the customer again in order to get the package sent out again.  

*If the package has been shipped out and the customer needs to change his/her address, the customer needs to pay for the extra shipping fee about 10$. 

* If your package is delivered to remote area, customer needs to pay for extra shipping fee about 35$. 

1. How much does shipping cost?

 2. How long will it take to get your order?

Generally it takes 3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.
You could contact the local courier for the most updated tracking information.
After we process the orders, normal shipping time:
- Standard shipping orders will take around 5-12 business days to arrive.
- FedEx Shipping orders will take around to 4-10 business days to arrive.

Please note:

The table below shows the latest estimate for shipping turnaround time.  Due to the impact of COVID-19, the shipping time can not be completely guaranteed. If you have any concerns over the shipping time, please feel free to contact our customer service team at hi@simpleretro.com. Thank you for your patience and understanding.

3. How to track your order?

You can check the tracking details by visiting the website below and searching your tracking number. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays. You could contact the local courier for the most updated tracking information.

http://www.17track.net/en

4. What shipping carriers do we use?

- For free/standard shipping, we use your local postal service such as USPS, Royal Mail and Le-Post.
- For express shipping, we use parcel shippers like UPS, FedEx or DHL depending on your location. For packages that cannot be delivered by YunExpress and FedEx, it will perhaps be shipped out by DHL and the customer may be subject to high customs clearance fee. [ Simple Retro is not responsible for any customs fee, please consider before placing order if you choose DHL or your location can only be delivered by DHL. ] 

5. What about your customs fees, duties and taxes?

* Simple Retro is not responsible for any customs fees, duties or taxes.

Orders may be subject to duties and taxes, and customers are responsible for these fees. For more information, please contact the local customs offices.

6. Wrong Address Disclaimer

* If for any reason a package is returned to our team (incorrect address/ unclaimed/etc), the shipping fee will have to be paid by the customer again in order to get the package sent out again. Please make sure you enter the right address before check out your shopping cart.  

*If the package has been shipped out and the customer needs to change his/her address, the customer needs to pay for the extra shipping fee about 10$. 

*If you decide to change your address, please email us at support@simpleretro.com as soon as you place your order within 1 day.

7.  Missing Order

* We are not responsible for item(s) being lost in shipment, nor when item(s) is delivered via tracking but item(s) in not found by recipient.

If you do not receive your package while item(s) is delivered, please provide us the proof of loss with your order number and tracking number by emailing us at support@simpleretro.com.

8. Which countries are able to ship?

Click here and see which countries are able to ship.

If you have any question, please feel free to email us at support@simpleretro.com. 

COVID-19 Update:

For safety and health concerns, we only have limited team members on-site to process all the returns. Please allow extra processing time. For all the returns received, our team is processing them as soon as possible.

If your order is significantly delayed due to COVID-19, please contact us at hi@simpleretro.com so we can better assist with your request.

What is your return policy?

For all of the orders placed online and in showroom, we accept items in their original condition, with complete packaging and tags attached for a full refund. You have 21 days from the shipping date to be eligible for a full refund. Unfortunately, we do not cover shipping fee for returns at this moment. 

Please note that all accessories, and items marked ‘FINAL SALE’ and ‘FLASH SALE’ are non-returnable. We do not accept returns if there is visible stain, marks, smears, tears or any damage of the returned item(s).