How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint, and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parallel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

Size	US/CA	UK	EU	KR	JP
XS	0	6	34	44(85)	7
S	2-4	8-10	36/38	55(90)	9-11
M	6-8	12	40	66(95)	13-15
L	10-12	14-16	42	77(100)	17-19

 

*Use This Table For Tops& Dress

US Size(cm)	00--0	2--4	6--8	10	12--14
Bust	79--80.65	83.8--86.6	89.5--92	94.6	98.5--102.5
Waist	60.6--62.5	64.4--66.4	68.5--71	73.7	78--82.5
Hipline	84.5--86	89.2--92.3	95.2--97.8	100.3	112.4--108

 

 

US  Size(inch)	00--0	2--4	6--8	10	12--14
Bust	31--31.75	32.99--34.09	35.23--36.22	37.24	38.77--40.35
Waist	23.85--24.60	25.35--26.14	29.96--27.95	29.01	30.70--32.48
Hipline	33.26--33.85	35.11--36.33	37.48--38.50	39.48	44.25--42.52

 

* Technology And  Materials of Jewelry

•   About the Pearls: because of their natural characteristics, every pearl we use is different in shape as well as in their lines, such as growth bands.
• Gold-plated color retention：The durability of gold plating depends on the production process, personal fitness and daily maintenance. 
• Clean&Maintainence of silver jewelry: The higher the purity of the silverware, the easier it is to oxidize. It can be slightly wiped with toothpaste.

 

*Simple Retro is not responsible for delays in shipping logistics time. Additionally, Simple Retro is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays.

1. How much does shipping cost?

Free Standard Shipping	Country
Over 89 USD	United Kingdom,Australia, France, Germany, Italy, New Zealand, United States, Macao, China, Hong Kong
Over 69 USD	Korea
Over 109 USD	Cyprus
Over 150 USD	Canada
FedEx Shipping 18 USD	ONLY available for  Canada, Australia, France, Germany, Italy, New Zealand, United States, Macao, China, Hong Kong

 

 

 2. How long will it take to get my order?

Generally it takes 3 business days for processing after receiving your order. Please allowextra time for tracking information to be updated, as local couriers may experience slight delays.
You can contact the local courier for the most updated tracking information.
After we processed the orders, normal shipping times are
- Standard shipping orders will take around 14-25 business days to arrive.
- FedEx Shipping orders will take around to 25-30 business days to arrive.

The table below shows the new estimate for shipping time under the impact of COVID-19

	Standard Shipping Time	Fedex ShippingTime
United States	18~25 business days	25~30 business days
France,Italy, Germany	15~20 business days	25~30 business days
Australia	12~20 business days	25~30 business days
Canada ,United Kingdom	9~15 business days	25~30 business days
Korean	5~10 business days	25~30 business days
Spain	20~29 business days	25~30 business days

 

IF you can't pick the package,please provide us the proof of missing items which can ask the courier by yourself.

The below day is the normal time. 

After we processed the order, then for 

- Standard shipping orders will take around 14-25 business days to arrive.

- FedEx Shipping orders will take around to 25-30 business days to arrive. 

 

3. How to tracking your order?

You can check the tracking details by visiting the website below and searching your tracking number. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays. You can contact the local courier for the most updated tracking information.

http://www.17track.net/en

 

4. What shipping carriers do you use?

- For free/standard shipping, we use your local postal service such as USPS, Royal Mail and Le-Post.
- For express shipping, we use parcel shippers like UPS, FedEx or DHL depending on your location.

 

5. What about duty and taxes?

 

Duties and taxes are determined by each product’s origin, material, use and final destination.
The exact amount of duty and taxes vary by country. For more information, please contact the local customs offices.

- United States: Duty and taxes would be charged regarding on your regions.

- Australia, Canada, United Kingdom and Europe: We will try out best but orders may be subject to duties and taxes, and customers are responsible for these fees.

- International: Orders may be subject to duties and taxes, and customers are responsible for these fees. Please note that Simpleretro does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customs office.

 

6. WRONG ADDRESS DISCLAIMER: 

Please make sure you enter the right address before check out your shopping cart.
Unfortunately, Simple Retro is not responsible if a package is not delivered due to incorrect or undeliverable addresses. If you decide to change the shipping address, please write to us at support@simpleretro.com as soon as you place your order. After a package left our warehouse, we will not be able to change the shipping address any more

7.  Missing Order

Please contact your local courier first to confirm the latest status of the package. If the package
is not with the local courier, please email us at support@simpleretro.com with the your order and
tracking number

 

 If you have any question, please do not hesitate to contact us.

please feel free to email us at support@simpleretro.com Thanks.

How do I return?

Please click this link: https://www.simpleretro.com/a/returns

• Enter your order number and email address in the fields above and click Start
• Follow the instructions and select the items you want to return
• You will get a confirmation email with the shipping guidelines once the return request is approved

 

RETURN POLICY 

You may return any items within 21 days of purchasing your item (or 14 days after delivery of your item, whichever is longer in convid-19 period).

The item must be placed in the mail to send back to us within this return period. The items must be in original condition,unwashed and unworn  and must have all tags attached in the original packaging.

Any items with stains, marks, smears or tears in the fabric or tag cannot be returned. All accessories are final sale and can not be returned.

Note that any items received after the return period cannot be accepted for any refunds or store credit.

US Domestic Return Policy:

In-Store (NYC-only)
You can return any item to our Showroom in Midtown, New York. The item must also have the original tags, packaging, and beunworn and unwashed.
We may not have inventory available to make a direct exchange in-person but we can always order a new item for you and have it shipped from our warehouse.

International Return Policy: The customer is responsible for paying for shipping the package back to us (we cannot provide a pre-paid shipping label for international returns or pay for the cost of shipping the piece back to us). Once we receive the item, we will issue a full refund (we cannot refund any shipping fees paid by the customer).  

 

REFUNDS

* Once we receive and process your return request, you will receive an email notification with
either approval or rejection of the return.
- For approved returns, refund will automatically be applied to your credit card or original method of payment.
- Refunds should appear on your account within 7 business days after processing.

* Late or missing refunds
1. It may take a few days before your refund is officially posted.
2. Please contact your bank, if you don’t receive the refund 7 days after we process it.
If you have done all the steps and still have not received the refund, please contact us at support@simpleretro.com.
* Sale items
Only the flash sale items cannot be refunded.

 

EXCHANGES

For exchange, we suggest you to return the item(s) that you would like to exchange and place a new order online for the shortest shipping and processing time. Unfortunately, we do not cover the shipping fee for return and exchanges yet.

Please click this link: https://www.simpleretro.com/a/returns

*If you need to exchange size for the same item about the quality probelm, send us an email at support@simpleretro.com.

*Customers need to pay for the shipping fee to exchange the items.

 

* Return Local Duties and Taxes
1. Local taxes and import duties may incur when you ship your item(s) back to us. Customers should be responsible for possible duties and taxes.

2. Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and duties and taxes regulation vary by country. If in doubt, please check with your country's customs office before ordering.

 

 If you have any question, please do not hesitate to contact us.

please feel free to email us at support@simpleretro.com Thanks.

How to measure

• Shoulder width

  Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint, and let the tape naturally attach to the shoulder at the back.

• Bust

  Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.

• Waist

  Wrap a measuring tape around your natural waistline, making sure to keep the tape parallel to the ground.

• Hips

  Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.

Conversion Chart

*International Conversions

Size	US/CA	UK	EU	KR	JP
XS	0	6	34	44(85)	7
S	2-4	8-10	36/38	55(90)	9-11
M	6-8	12	40	66(95)	13-15
L	10-12	14-16	42	77(100)	17-19

 

*Use This Table For Tops& Dress

US Size(cm)	00--0	2--4	6--8	10	12--14
Bust	79--80.65	83.8--86.6	89.5--92	94.6	98.5--102.5
Waist	60.6--62.5	64.4--66.4	68.5--71	73.7	78--82.5
Hipline	84.5--86	89.2--92.3	95.2--97.8	100.3	112.4--108

 

 

US  Size(inch)	00--0	2--4	6--8	10	12--14
Bust	31--31.75	32.99--34.09	35.23--36.22	37.24	38.77--40.35
Waist	23.85--24.60	25.35--26.14	29.96--27.95	29.01	30.70--32.48
Hipline	33.26--33.85	35.11--36.33	37.48--38.50	39.48	44.25--42.52

 

* Technology And  Materials of Jewelry

•   About the Pearls: because of their natural characteristics, every pearl we use is different in shape as well as in their lines, such as growth bands.
• Gold-plated color retention：The durability of gold plating depends on the production process, personal fitness and daily maintenance. 
• Clean&Maintainence of silver jewelry: The higher the purity of the silverware, the easier it is to oxidize. It can be slightly wiped with toothpaste.

 

*Simple Retro is not responsible for delays in shipping logistics time. Additionally, Simple Retro is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays.

1. How much does shipping cost?

Free Standard Shipping	Country
Over 89 USD	United Kingdom,Australia, France, Germany, Italy, New Zealand, United States, Macao, China, Hong Kong
Over 69 USD	Korea
Over 109 USD	Cyprus
Over 150 USD	Canada
FedEx Shipping 18 USD	ONLY available for  Canada, Australia, France, Germany, Italy, New Zealand, United States, Macao, China, Hong Kong

 

 

 2. How long will it take to get my order?

Generally it takes 3 business days for processing after receiving your order. Please allowextra time for tracking information to be updated, as local couriers may experience slight delays.
You can contact the local courier for the most updated tracking information.
After we processed the orders, normal shipping times are
- Standard shipping orders will take around 14-25 business days to arrive.
- FedEx Shipping orders will take around to 25-30 business days to arrive.

The table below shows the new estimate for shipping time under the impact of COVID-19

	Standard Shipping Time	Fedex ShippingTime
United States	18~25 business days	25~30 business days
France,Italy, Germany	15~20 business days	25~30 business days
Australia	12~20 business days	25~30 business days
Canada ,United Kingdom	9~15 business days	25~30 business days
Korean	5~10 business days	25~30 business days
Spain	20~29 business days	25~30 business days

 

IF you can't pick the package,please provide us the proof of missing items which can ask the courier by yourself.

The below day is the normal time. 

After we processed the order, then for 

- Standard shipping orders will take around 14-25 business days to arrive.

- FedEx Shipping orders will take around to 25-30 business days to arrive. 

 

3. How to tracking your order?

You can check the tracking details by visiting the website below and searching your tracking number. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays. You can contact the local courier for the most updated tracking information.

http://www.17track.net/en

 

4. What shipping carriers do you use?

- For free/standard shipping, we use your local postal service such as USPS, Royal Mail and Le-Post.
- For express shipping, we use parcel shippers like UPS, FedEx or DHL depending on your location.

 

5. What about duty and taxes?

 

Duties and taxes are determined by each product’s origin, material, use and final destination.
The exact amount of duty and taxes vary by country. For more information, please contact the local customs offices.

- United States: Duty and taxes would be charged regarding on your regions.

- Australia, Canada, United Kingdom and Europe: We will try out best but orders may be subject to duties and taxes, and customers are responsible for these fees.

- International: Orders may be subject to duties and taxes, and customers are responsible for these fees. Please note that Simpleretro does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customs office.

 

6. WRONG ADDRESS DISCLAIMER: 

Please make sure you enter the right address before check out your shopping cart.
Unfortunately, Simple Retro is not responsible if a package is not delivered due to incorrect or undeliverable addresses. If you decide to change the shipping address, please write to us at support@simpleretro.com as soon as you place your order. After a package left our warehouse, we will not be able to change the shipping address any more

7.  Missing Order

Please contact your local courier first to confirm the latest status of the package. If the package
is not with the local courier, please email us at support@simpleretro.com with the your order and
tracking number

 

 If you have any question, please do not hesitate to contact us.

please feel free to email us at support@simpleretro.com Thanks.

How do I return?

Please click this link: https://www.simpleretro.com/a/returns

• Enter your order number and email address in the fields above and click Start
• Follow the instructions and select the items you want to return
• You will get a confirmation email with the shipping guidelines once the return request is approved

 

RETURN POLICY 

You may return any items within 21 days of purchasing your item (or 14 days after delivery of your item, whichever is longer in convid-19 period).

The item must be placed in the mail to send back to us within this return period. The items must be in original condition,unwashed and unworn  and must have all tags attached in the original packaging.

Any items with stains, marks, smears or tears in the fabric or tag cannot be returned. All accessories are final sale and can not be returned.

Note that any items received after the return period cannot be accepted for any refunds or store credit.

US Domestic Return Policy:

In-Store (NYC-only)
You can return any item to our Showroom in Midtown, New York. The item must also have the original tags, packaging, and beunworn and unwashed.
We may not have inventory available to make a direct exchange in-person but we can always order a new item for you and have it shipped from our warehouse.

International Return Policy: The customer is responsible for paying for shipping the package back to us (we cannot provide a pre-paid shipping label for international returns or pay for the cost of shipping the piece back to us). Once we receive the item, we will issue a full refund (we cannot refund any shipping fees paid by the customer).  

 

REFUNDS

* Once we receive and process your return request, you will receive an email notification with
either approval or rejection of the return.
- For approved returns, refund will automatically be applied to your credit card or original method of payment.
- Refunds should appear on your account within 7 business days after processing.

* Late or missing refunds
1. It may take a few days before your refund is officially posted.
2. Please contact your bank, if you don’t receive the refund 7 days after we process it.
If you have done all the steps and still have not received the refund, please contact us at support@simpleretro.com.
* Sale items
Only the flash sale items cannot be refunded.

 

EXCHANGES

For exchange, we suggest you to return the item(s) that you would like to exchange and place a new order online for the shortest shipping and processing time. Unfortunately, we do not cover the shipping fee for return and exchanges yet.

Please click this link: https://www.simpleretro.com/a/returns

*If you need to exchange size for the same item about the quality probelm, send us an email at support@simpleretro.com.

*Customers need to pay for the shipping fee to exchange the items.

 

* Return Local Duties and Taxes
1. Local taxes and import duties may incur when you ship your item(s) back to us. Customers should be responsible for possible duties and taxes.

2. Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and duties and taxes regulation vary by country. If in doubt, please check with your country's customs office before ordering.

 

 If you have any question, please do not hesitate to contact us.

please feel free to email us at support@simpleretro.com Thanks.