Simple Retro

How can we help?

Check most frequently asked questions here, if you still need help then please contact us at hi@simpleretro.com.

We offer the following payment methods at the moment:

  • Credit Card - VISA/Master Card/American Express/Discover/JCB/Diners Club
  • PayPal
  • Gift card and online gift card

However, we reserve the right to offer less than our full range of payment options.


International Banking Fees:

Please note: Depending on the payment method used, customers may be subject to additional fees not included in the listed price. For example, international banking fees and certain credit card fees may apply to your transaction. Simple Retro will not cover these fees.
For any questions about payment, please feel free to contact us at hi@simpleretro.com.

For all of the orders placed online and in the showroom, we accept items in their original condition, with complete packaging and tags attached for a full refund. You have 21 days to apply for a return request and send back the items from the shipping date to be eligible for a refund. Unfortunately, we do not cover the shipping fee for returns at this moment. 

Please note that all accessories, and items marked ‘FINAL SALE’ and ‘FLASH SALE’ are non-returnable. We do not accept returns if there is a visible stain, marks, smears, tears, or any damage to the returned item(s).

** For any potential misuse or abuse of our return policies, we reserve the right to refuse service to anyone. If you notice any quality issues with your order, please email us at hi@simpleretro.com

You can visit our showroom located in New York City and return your item(s).
Click here to book an appointment

Or,  follow the steps below to initiate a return by mail:

  1. Visit our Return Center page.

  2. Enter your order number and email address or phone number used for your purchase

  3. Click “Start”

  4. Select the item(s) that you would like to return

  5. You will receive an email confirmation with return instructions once the return request is approved

*** Please note: Make sure your return is dropped off and scanned 21 days within the shipping date to avoid being charged and/or not receiving your refund. For orders purchased at the showroom, please return the item(s) within 21 days from your purchase day to be eligible for a full refund. 

***** For customers returning to our Belgium location, please ensure to include a tracking number for your return package. Otherwise, we will not be able to track your package, and it may largely delay the processing of your refund request.

 

Once we receive your return, we will process your refund request as soon as possible. Please allow 4-5 business days for your refund to be processed and then 5-10 business days for your bank to post the refund to your account. Refunds can only be credited back to the original form of payment.

Simple Retro will not cover the customs fees and duties, and they are non-refundable as well. We are not able to process any modification to your order while the package is with customs. If you have concerns about potential customs fees and duties, we recommend you reach out to us before placing an order.
Feel free to email us at support@simpleretro.com.

Customs fees and duties are non-refundable. We are not able to process any modification to your order while the package is with customs. If you have concerns about potential customs fees and duties, we recommend you reach out to us before placing an order.

Shipping Method Estimated Time Shipping Charges
Standard 7-20 business days Free on orders over USD 99.99 *
Standard 7-20 business days USD 12-USD 16.99
FedEx Express 5-7  business days USD 28

 
*We offer free standard shipping for orders over USD 99.99 for most of the locations. For orders shipping to Canada, we offer free standard shipping on orders over USD150 .
Refer to the shipping fee indicated when checking out your shopping cart for the most accurate information.
Please note that if your shipping address belongs to a remote area, an extra fee is needed.
*Currently, our freight is tax-free

** COVID-19 Update:
If your order is significantly delayed due to COVID-19, please contact us at hi@simpleretro.com so we can look up the status for you.
If your order consists of a Pre-Order item, it takes longer than the usual time to process. For regular orders, it generally takes about 3 business days for processing after you place an order.  Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.

Please be aware that the time above is estimated delivery times, actual delivery time may differ due to unexpected events.

Your package will be shipped from our New York Showroom or warehouse in China. Once your order has been dispatched from our facility, you will receive an email with tracking information which you can use to follow the status of your order.

Please allow extra processing time for the latest tracking status to be updated as local couriers may experience slight delays.
Click here and enter your tracking number to see the latest tracking information.

If there is no tracking info a few days after your order is shipped out, the reason is that it may take 1-3 days for the tracking info to be updated while the shipping company is arranging the shipping space.

If there is no updated tracking info during transportation for less than 5 days but still within the estimated delivery date, please don't worry, tracking info has only been updated when it arrives at some important ports or destinations.

If there is no updated tracking info for more than 5 days, please feel free to contact us.

If the shipping address on your order is incorrect, please contact us via Instagram or at hi@simpleretro.com right away.
If for any reason, a package is returned to us due to incorrect address, unclaimed, etc., the customer is subject to the additional shipping fee for the package to ship out again. Please make sure to enter the correct address before checking out your shopping cart. 
If you need to change the shipping address after the package leaves our facility, there is a chance that we won’t be able to change the address. Customer is also responsible for any additional fee caused during the process.

Normally, an email with a tracking number will be sent to your account email address once the order is shipped out.
*If you did not receive the email, you can check the following situations:
1. Please check whether the email address you used to place the order is different.
2. Please check your junk emails to see whether the mail is shielded.
3. Please check your order status in your account to see whether it is shipped.

If your package has been lost in transit, please reach out to customer support right away. If the tracking shows the package is delivered while you do not receive it, please provide proof of lost package with your order information at support@simpleretro.com.
After an order has been delivered to the shipping address entered on the order, we cannot be held responsible for stolen or lost packages.
 

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