Simple Retro - Shipping & Order

1. Delivery Time

Your estimated delivery time consists of:

**Order Processing / Pre-Order Preparation Time + Shipping Time = Estimated Delivery Time**

In-Stock Items

Most in-stock orders are processed and shipped within **1–3 business days** after payment is successfully confirmed.

During product launches, promotional events, holidays, or periods of high order volume, processing may take longer.

Pre-Order Items

Pre-order styles are clearly identified on the product page.

**Pre-order — Estimated to ship within 15–30 business days**

The **15–30 business days** refers to the estimated time required to prepare and dispatch the pre-order item. It is **not the estimated delivery time**.

After the item has been shipped, the applicable transit time will depend on the destination and selected shipping method.

The 15–30 business day estimate is not a guaranteed dispatch date. Production, inventory availability, quality control, holidays, or unexpected fulfillment conditions may affect the actual dispatch time.

If a material delay occurs, we will provide an update where reasonably practicable.

2. Shipping Time

Shipping time begins **after your order has been shipped**.

As a general reference:

- **Standard Shipping:** approximately 7–12 business days after dispatch.
- **Express Shipping:** the estimated transit time will be displayed at checkout when available.

Shipping times are estimates and may be affected by customs clearance, carrier delays, severe weather, public holidays, peak shopping periods, remote-area delivery, or other circumstances outside our reasonable control.

The shipping method and estimated delivery information displayed at checkout for your destination will take precedence over general estimates on this page.

3. Orders Containing Both In-Stock and Pre-Order Items

If your order contains both in-stock and pre-order items, the order will normally be **shipped together once all items are ready**.

If you would like your in-stock items to be shipped separately, please contact Customer Support as soon as possible. A split shipment may be available depending on the order status, destination, warehouse arrangement, and shipping method. Additional shipping charges may apply where applicable.

4. Orders Containing Multiple Pre-Order Items

If an order contains multiple pre-order items, the standard estimated preparation time is **15–30 business days**. The order will normally be shipped once all items are ready.

If you need an item by a specific date, please contact Customer Support before placing your order. We cannot guarantee delivery by a specific personal event or deadline unless expressly confirmed by Simple Retro.

5. Shipping Charges and Free Shipping

Available shipping methods and charges are calculated according to your destination, order value, and selected shipping method. The available options and applicable charges will be displayed at checkout.

Free Shipping

Free shipping is available when your order meets the applicable free-shipping threshold or promotion shown on our website or at checkout. The applicable threshold and promotion terms may vary by destination and campaign.

6. Tracking Information

Once your order has been shipped, tracking information will be sent to the email address associated with your order when tracking is available. Please allow some time for tracking information to become active after the package has been handed to the carrier.

7. Address Changes

Please carefully review your shipping address before completing your order.

If you notice an incorrect or incomplete address after placing your order, please contact Customer Support as soon as possible. We will make reasonable efforts to update the address before the order is processed or shipped. However, an address change cannot be guaranteed once an order has entered fulfillment, been packed, or been handed to the carrier.

8. Incorrect or Incomplete Addresses Provided by the Customer

Simple Retro is not responsible for delays, failed delivery, returns, or additional shipping costs caused by an incorrect or incomplete shipping address provided by the customer, subject to applicable law.

If an incorrect address is discovered after shipment, we may attempt to request an address correction, delivery change, interception, or return from the carrier where such services are available. These actions are not guaranteed once a package is in transit.

Any reasonable address-correction, interception, return-to-sender, or re-shipping costs resulting from a customer-provided address error may be the customer's responsibility where permitted by applicable law.

9. Packages Returned Due to an Incorrect or Incomplete Address

If a package is returned to Simple Retro, our warehouse, or the carrier because the shipping address provided by the customer was incorrect, incomplete, or undeliverable, we will review the order and the reason for the return before determining the available resolution.

If the address error was provided by the customer:

- A refund may be issued **after the package has been confirmed as returned** and received by Simple Retro or otherwise confirmed by the carrier.
- The original shipping fee is generally non-refundable.
- Any reasonable return-to-sender, address-correction, or additional shipping costs resulting from the incorrect or incomplete address may be deducted from the refund or charged separately, where permitted by applicable law.
- If you prefer to have the order shipped again, additional shipping charges may apply.
- A refund will not normally be issued solely because the package is still in transit due to a customer-provided address error.
- If the package is lost while being returned or remains under carrier investigation, we may need to wait for the carrier's investigation before determining the available resolution.

Refunds, when approved, will be processed to the original payment method after the returned package has been received or the applicable carrier outcome has been confirmed. Processing times may vary depending on the payment provider.

10. If Simple Retro Made the Address or Shipping Error

If you provided a correct and complete shipping address at checkout but Simple Retro incorrectly entered, processed, or shipped the order to a different address, please contact Customer Support.

Where the error is confirmed to be on our side, we will provide an appropriate resolution, which may include free reshipment or a full refund where applicable. Simple Retro will not charge the customer for reasonable additional shipping costs caused by a confirmed Simple Retro fulfillment or addressing error.

11. Order Changes and Cancellation

If you need to modify or cancel your order, please contact Customer Support as soon as possible. Requests are subject to the order's fulfillment status.

Once an order has been packed or shipped, we cannot guarantee that it can be changed or cancelled. For pre-order items, cancellation requests are also subject to the current processing status and applicable consumer rights.

Please refer to our Order Cancellation Policy and Returns & Refunds Policy for further information.

12. Shipping Delays

Estimated shipping and delivery times are not guaranteed dates. Delays may result from production or inventory delays for pre-order items, customs clearance, carrier delays, severe weather, public holidays, peak shopping periods, incorrect or incomplete address information, remote-area delivery, or unexpected logistics or fulfillment conditions.

If your order is significantly delayed, please contact Customer Support with your order number and tracking number.

13. Delivered but Not Received

If tracking shows that your package has been delivered but you have not received it, please contact Customer Support as soon as possible. We will review the tracking information and relevant delivery records and, where appropriate, assist with a carrier investigation.

The available resolution may depend on the carrier's investigation, delivery information, destination-country procedures, and the circumstances of the shipment.

14. Customs, Duties & Taxes

Depending on your destination and shipping arrangement, your order may be subject to VAT, sales tax, customs duties, import taxes, brokerage fees, or other local charges.

Where applicable, taxes or duties collected at checkout will be shown before payment. If such charges are not collected at checkout, they may be payable by the recipient upon import or delivery.

Please refer to our Customs, Duties & Taxes Policy for more information.

15. Important Information for Pre-Order Purchases

Before purchasing a pre-order item, please review the pre-order notice shown on the product page.

**Pre-order — Estimated to ship within 15–30 business days**

The 15–30 business day period is the estimated preparation and dispatch time, **not the delivery time**. Shipping time begins after dispatch.

Pre-order timing may be affected by production, inventory availability, quality control, holidays, or unexpected fulfillment conditions.

If your order contains both in-stock and pre-order items, the order will normally ship together once all items are ready.