Stand upright, measure from the left shoulder endpoint to the right shoulder endpoint, and let the tape naturally attach to the shoulder at the back.
Wrap a measuring tape around the fullest part of your breasts, making sure to keep the tape parallel to the ground.
Wrap a measuring tape around your natural waistline, making sure to keep the tape parallel to the ground.
Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground.
*Use This Table For Tops & Dress
*Technology And Materials of Jewelry
About the Pearls: because of their natural characteristics, every pearl we use is different in shape as well as in their lines, such as growth bands.
Gold-plated color retention：The durability of gold plating depends on the production process, personal fitness and daily maintenance.
Care of silver jewelry: The higher the purity of the silverware, the easier it gets oxidize. It can be slightly wiped with toothpaste.
** COVID-19 Update:
For safety and health concerns, we only have limited team members on-site to process all the orders. Please allow extra processing time. If you have any concerns about your order, feel free to contact us at email@example.com.
How long does it to process my order?
For regular orders, it generally takes about 3-7 business days for processing after you place an order. For orders including restocking or pre-order item(s) will take longer time for processing. Please notice more details on the product description.
Once your order is ready for shipping, you will receive a notification email. We do not ship packages on weekends or holidays at this point.
If your order consists of Pre-Order item(s), we ship the entire order out when the pre-order item(s) is ready. Please contact us if you prefer to have your item(s) shipped separately at firstname.lastname@example.org. Customers are subject to potential additional shipping cost for separate shipping.
Can I change my order?
Unfortunately, we won’t be able to change an order once it is placed in the system.
Wrong shipping address?
If the shipping address on your order is incorrect, please contact us via Instagram or at email@example.com right away.
If for any reason, a package is returned to us due to incorrect address, unclaimed, etc., customer is subject to the additional shipping fee for the package to ship out again. Please make sure to enter the correct address before checking out your shopping cart.
If you need to change shipping address after the package leave our facility, there is a chance that we won’t be able to change the address. Customer is also responsible for any additional fee caused during the process.
Can I cancel my order?
Once the order is dispatched from our facility, we won’t be able to cancel it. Before that, contact customer support for assistance.
Which countries do you ship to?
Click here for the list of countries that we currently ship to. If you cannot find your country when checking out, it indicates that we currently do not offer shipping to that location. For customers located outside of United States, please note it is possible your package is subject to custom duties. Refer to the Customs Fee section below.
If you are located in France, Korea, Mainland China or Hong Kong China, please visit the respective site below:
*We offer free standard shipping for orders over $89 USD for most of the locations. For orders shipping to Canada, we offer free standard shipping on orders over $150 USD.
Refer to the shipping fee indicated when checking out your shopping cart for the most accurate information.
How long does shipping take?
** COVID-19 Update:
If you order is significantly delayed due to COVID-19, please contact us at firstname.lastname@example.org so we can look up the status for you.
If your order consists of Pre-Order item, it takes longer than usual time to process. For regular orders, it generally takes about 3 business days for processing after you place an order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.
Estimated delivery time:
- Standard Shipping Order: 8 - 15 business days
- FedEx Express Shipping Order: 3 - 5 business days
Please be aware that the time above are estimated delivery time, actual delivery time may differ due to unexpected events.
How to track my order?
Your package will be shipped from our New York Showroom or warehouse in China. Once your order has been dispatched from our facility, you will receive an email with tracking information which you can use to follow the status of your order. Please allow extra processing time for the latest tracking status to be updated as local couriers may experience slight delays.
Click here and enter your tracking number to see the latest tracking information.
What to do with lost package?
If your package has been lost in transit, please reach out to customer support right away. If the tracking shows the package is delivered while you do not receive it, please provide proof of lost package with your order information at email@example.com.
After an order has been delivered to the shipping address entered on order, we cannot be held responsible for stolen or lost packages.
Simple Retro will not cover the customs fees and duties, and they are non-refundable as well. We are not able to process any modification to your order while the package is with the customs. If you have concerns about potential customs fee and duties, we recommend you reaching out to us before placing an order.