For safety and health concerns, we only have limited team members on-site to process all the orders. Please allow extra processing time. If you have any concerns about your order, feel free to contact us at email@example.com.
How much does shipping cost?
7 – 20 business days
Free on orders over $99.99 USD*
7 – 20 business days
$12 – $16.99 USD
2-5 business days
*We offer free standard shipping for orders over $99.99 USD for most of the locations. For orders shipping to Canada, we offer free standard shipping on orders over $150 USD.
Refer to the shipping fee indicated when checking out your shopping cart for the most accurate information.
Please note that if your shipping address belongs to a remote area, an extra fee is needed.
*Currently, our freight is tax-free
How long does shipping take?
** COVID-19 Update:
If your order is significantly delayed due to COVID-19, please contact us firstname.lastname@example.org so we can look up the status for you.
If your order consists of a Pre-Order item, it takes longer than the usual time to process. For regular orders, it generally takes about3 business days for processing after you place an order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.
Estimated delivery time:
-Standard Shipping Order: 7 - 20 business days
-FedEx Express Shipping Order: 2 - 5 business days
Please be aware that the time above is estimated delivery times, actual delivery time may differ due to unexpected events.
How to track my order?
Your package will be shipped from our New York Showroom or warehouse in China. Once your order has been dispatched from our facility, you will receive an email with tracking information which you can use to follow the status of your order. Please allow extra processing time for the latest tracking status to be updated as local couriers may experience slight delays.
Click here and enter your tracking number to see the latest tracking information.
What to do with the lost package?
If your package has been lost in transit, please reach out to customer support right away. If the tracking shows the package is delivered while you do not receive it, please provide proof of lost package with your order information email@example.com.
After an order has been delivered to the shipping address entered on the order, we cannot be held responsible for stolen or lost packages.
Simple Retro will not cover the customs fees and duties, and they are non-refundable as well. We are not able to process any modification to your order while the package is with customs. If you have concerns about potential customs fees and duties, we recommend you reach out to us before placing an order.
For regular orders, it generally takes about 3-7 business days for processing after you place an order. For orders including restocking or pre-order item(s) will take a longer time for processing. Please notice more details in the product description.
Once your order is ready for shipping, you will receive a notification email. We do not ship packages on weekends or holidays at this point.
If your order consists of Pre-Order item(s), we ship the entire order out when the pre-order item(s) is ready. Please contact us if you prefer to have your item(s) shipped separately at firstname.lastname@example.org. Customers are subject to the potential additional shipping costs for separate shipping.
Can I change my order?
Unfortunately, we won’t be able to change an order once it is placed in the system.
Wrong shipping address?
If the shipping address on your order is incorrect, please contact us via Instagram or at email@example.com right away.
If for any reason, a package is returned to us due to incorrect address, unclaimed, etc., the customer is subject to the additional shipping fee for the package to ship out again. Please make sure to enter the correct address before checking out your shopping cart.
If you need to change the shipping address after the package leaves our facility, there is a chance that we won’t be able to change the address. Customer is also responsible for any additional fee caused during the process.
Can I cancel my order?
Once the order is dispatched from our facility, we won’t be able to cancel it. Before that, contact customer support for assistance.
Which countries do you ship to?
Click here for the list of countries that we currently ship to. If you cannot find your country when checking out, it indicates that we currently do not offer to ship to that location. For customers located outside of the United States, please note it is possible your package is subject to customs duties. Refer to the Customs Fee section below.
Why my package has been returned to the sender?
Unfortunately, once your package has been returned to our, please contact customer support for assistance. Feel free to email us at firstname.lastname@example.org.
Why didn't I get a shipment notification email?
Normally, an email with a tracking number will be sent to your account email address once the order is shipped out. *If you did not receive the email, you can check the following situations: 1. Please check whether the email address you used to place the order is different. 2. Please check your junk emails to see whether the mail is shielded. 3. Please check your order status in your account to see whether it is shipped.
Why is there no tracking update?
If there is no tracking info a few days after your order is shipped out, the reason is that it may take 1-3 days for the tracking info to be updated while the shipping company is arranging the shipping space.
If there is no updated tracking info during transportation for less than 5 days but still within the estimated delivery date, please don't worry, tracking info has only been updated when it arrives at some important ports or destinations.
If there is no updated tracking info for more than 5 days, please feel free to contact us.
For safety and health concerns, we only have limited team members on-site to process all the returns. Please allow extra processing time. For all the returns received, our team is processing them as soon as possible.
If your order is significantly delayed due to COVID-19, please contact us at email@example.com so we can better assist with your request.
What is your return policy?
For all of the orders placed online and in the showroom, we accept items in their original condition, with complete packaging and tags attached for a full refund. You have 21 days to apply for a return request and send back the items from the shipping date to be eligible for a refund. Unfortunately, we do not cover the shipping fee for returns at this moment.
Please note that all accessories, and items marked ‘FINAL SALE’ and ‘FLASH SALE’ are non-returnable. We do not accept returns if there is a visible stain, marks, smears, tears, or any damage to the returned item(s).
** For any potential misuse or abuse of our return policies, we reserve the right to refuse service to anyone. If you notice any quality issues with your order, please email us at firstname.lastname@example.org
Enter your order number and email address or phone number used for your purchase
Select the item(s) that you would like to return
You will receive an email confirmation with return instructions once the return request is approved
*** Please note: Make sure your return is dropped off and scanned 21 days within the shipping date to avoid being charged and/or not receiving your refund. For orders purchased at the showroom, please return the item(s) within 21 days from your purchase day to be eligible for a full refund.
***** For customers returning to our Belgium location, please ensure to include a tracking number for your return package. Otherwise, we will not be able to track your package, and it may largely delay the processing of your refund request.
Can I return FINAL SALE or FLASH SALE items?
All items marked as 'FINAL SALE' or 'FLASH SALE' are non-returnable. No exceptions will be made for sizing, color, fit or related issues. If you have any questions or concerns about the style of the Final Sale or Flash Sale product, please reach out to us before placing your order.
Can I exchange an item from my order?
Exchanges are only available at our Showroom in New York City. For in-stock items, we offer swaps for size or color. We do not offer exchanges through our website or via mail at this point. If you want to order an item in a different color, style, or size, please return the previous purchase and place a new order from our website.
Once we receive your return, we will process your refund request as soon as possible. Please allow 4-5 business days for your refund to be processed and then 5-10 business days for your bank to post the refund to your account. Refunds can only be credited back to the original form of payment.
Other Important Notes
Shipping Fee Shipping fees are non-refundable. Return Shipping Fee We do not cover the shipping fee for returns at this moment. The customer is responsible for paying the shipping fee to have the package shipped back to us. You can select any carrier of your choice. Customs Fee/Import Duties Customs fees and duties are non-refundable. We are not able to process any modification to your order while the package is with customs. If you have concerns about potential customs fees and duties, we recommend you reach out to us before placing an order.
This sweater was absolutely beautiful and comfortable without being too much! A sweater that keeps you warm while also being sexy. :) I received so many compliments all day! Great quality and comfortable fit. Totally recommend!