To start the return process for your order, please enter your email address or phone number and the order number below.
To initiate a return request, please follow the steps below:
Once we receive and inspect your return, we will process your refund request as soon as possible.
Please allow 4-5 business days for your refund to be processed and then 5-10 business days for your bank to post the refund to your account.
Refunds can only be credited back to the original form of payment.
For all of the orders placed online and in showroom, we accept items in their original condition, with complete packaging and tags attached for a full refund. You have 21 days from the shipping date to be eligible for a full refund. Unfortunately, we do not cover shipping fee for returns and the original order shipping fee was not excluded in the refund at this moment.
Please note that all accessories, and items marked ‘FINAL SALE’ and ‘FLASH SALE’ are non-returnable. We do not accept returns if there is visible stain, marks, smears, tears or any damage of the returned item(s).
** For any potential misuse or abuse of our return policies, we reserve the right to refuse service to anyone. If you notice any quality issues with your order, please email us at firstname.lastname@example.org
We do not offer return labels at this time
Please visit our “Return Policy” page for more details