To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 7 business days.

What items are returnable?

You can return your items within 21 days purchasing your items (they must be placed in the mail to be returned within 21 days of purchasing them.During the COVID-19 period, the delay days can be determined according to the actual logistics time).

  • They must be in original condition
  • For clothing, unwashed and unworn  and must have all tags attached
  • In the original packaging

Free gifts or promotional items are not returnable!

 

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping unless the quality problem.

 

For details, please check our “Return & Exchange”

https://www.simpleretro.com/pages/return-exchange